Debt Collection can be a time-consuming and difficult task for any organisation. However, with the advent of AI-driven debt collection solutions like SmartCollect, the process can become much more efficient and effective. In this article, we’ll outline the top 5 …

In today’s competitive insurance landscape, customer retention has become a critical focus for insurance providers. To meet the evolving expectations of customers and build long-term relationships, insurers are turning to innovative technologies like Conversational AI. By harnessing the power of …

In the fast-paced world of financial services, decision makers are constantly on the lookout for tools that enhance engagement, increase efficiency, and cut costs. The WhatsApp Business API emerges as a powerful player in this space, proving that it’s not …

Conversational AI, also known as chatbots or virtual assistants, is revolutionising the way businesses interact with their customers. These intelligent bots use natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries, providing personalised and …

Debt collection has long been a challenging and time-consuming aspect of the financial world. Traditional methods, such as phone calls, letters, and personal visits, often struggle to efficiently recover debts from defaulting borrowers. Enter SmartCollect: a fully automated conversational AI …

In today’s highly competitive market, customer retention is crucial for businesses that want to stay relevant and profitable. It’s much more cost-effective to retain existing customers than to acquire new ones To achieve this, businesses need to invest in customer …

Businesses worldwide are on the brink of a remarkable transformation, spurred by the WhatsApp Business Solution – a remarkable tool set to change the face of customer communication and FCB.ai has experienced this first hand. Here are some of the …

As leaders, we are more than just business managers; we are custodians of human potential. In this role, the rise of conversational AI shines as a beacon of opportunity. It’s not just about automating tasks – it’s an ally in …

Debt collection is currently presenting a considerable challenge in South Africa, driven by a combination of factors such as high levels of indebtedness, credit exclusion, and the sheer volume of manual work required in the debt collection process. There is …

Debt collection practices have evolved tremendously in the last few decades with the advent of digitalisation and technological aids. This debt collection software helps collection agencies and individual creditors manage debt recovery with better efficiency. Any business with a credit …