The cost of acquiring new customers is significantly higher than the cost of retaining existing customers. This is why it is imperative that customer retention strategies are prioritised within your business. What exactly is customer retention? Customer retention refers to …

Ever waded through the FAQ’s on a website to avoid wasting time on the phone or waiting days for a response? If every site had a conversational AI solution that answered instantly and offered automated customer self-service options, life would …

Welcome ‘onboard’ the eKYC (electronic Know Your Customer) solution offered by FCB.ai. Simply put, Know Your Customer (KYC) is a procedure to recognize and verify a customer’s identity. One of the first impressions that a prospective customer will have with …

Bongi, an Artificial Intelligence (AI)-driven conversational solution, is available on the MCSA website and accessible via various communication channels. It allows prospective donors to choose whether they would like to donate money or find out more about the organisation when …

In the words of the late, great Nelson Mandela “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” Nothing …

This article is intended to explain how our solutions can help upsell and cross sell existing policy holders as well as extend the retention rate in order to lower acquisition costs, thereby increasing profitability. AI in the insurance industry – …

Once understood to be a sunk acquisition cost to the insurer, we at FCB.ai have created a solution to turn uncontactable leads into premium paying policyholders. This article is intended to explain how our solution can help the insurer reintroduce …

As our daily reliance on WhatsApp continues to build, so does the opportunity for businesses to tap into WhatsApp Business. If you’re going to a desert island and you could take three things with you, what would you take? Chances …

Growing customer expectations for both seamless and quick resolutions to simple and complex needs places high pressure on your call center agents. Conversational AI can help your business balance speed and quality by handling up to 80% of queries, so …

Engaging with customers on digital channels is a huge topic right now. No wonder many businesses are keen to launch conversational Artificial Intelligence (AI). With a global market size of USD 4.91 Billion in 2020, Conversational AI is fast becoming …