Ever waded through the FAQ’s on a website to avoid wasting time on the phone or waiting days for a response? If every site had a conversational AI solution that answered instantly and offered automated customer self-service options, life would be so much easier and more convenient. I...
Welcome ‘onboard’ the eKYC (electronic Know Your Customer) solution offered by FCB.ai. Simply put, Know Your Customer (KYC) is a procedure to recognize and verify a customer’s identity. One of the first impressions that a prospective customer will have with your company i...
Bongi, an Artificial Intelligence (AI)-driven conversational solution, is available on the MCSA website and accessible via various communication channels. It allows prospective donors to choose whether they would like to donate money or find out more about the organisation when engaging wi...
In the words of the late, great Nelson Mandela “If you talk to a man in a language he understands, that goes to his head. If you talk to him in his own language, that goes to his heart.” Nothing could be truer when it comes to connecting with people at the level needed for [&he...
Uma vez compreendido como um custo de aquisição irrecuperável para a Seguradora e para os Bancos, nós da FCB.ai criamos uma solução para transformar leads não-contactáveis em clientes adquirentes de seguros e de seus pro...
Autrefois considéré comme un coût d’acquisition irrécupérable pour l’assureur, FCB.ai a créé une solution pour transformer les prospects injoignables en clients. Cet article a pour but d’expliquer comment notre solution peut...
This article is intended to explain how our solutions can help upsell and cross sell existing policy holders as well as extend the retention rate in order to lower acquisition costs, thereby increasing profitability. AI in the insurance industry – FCB.ai The solutions that we at FCB....
Once understood to be a sunk acquisition cost to the insurer, we at FCB.ai have created a solution to turn uncontactable leads into premium paying policyholders. This article is intended to explain how our solution can help the insurer reintroduce these leads into their existing business m...
52 % des personnes interrogées se disent prêtes à changer d’assurance pour cause d’insatisfaction selon Cegid. Digitalisation accélérée, besoins exprimés l’omnicanalité, exigences accrues des assurés… L’expérience Client chez les mutuelles et assureu...
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