Connect with consumers on their favourite channels.

Give customers the ultimate convenience by serving them on the channels they are most comfortable with. Convenience at your fingertips and an omni-channel experience are key to retaining customers.

Convert inbound customer calls to chat conversations.

Don’t make customers wait on-hold, give them the option of self-service. “Simply press 1 to self-serve on WhatsApp” provides customers with the choice of an immediate solution.

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    MiWay is pleased to work with FCB.ai to improve the customer onboarding experience. FCB.ai is a strategic and valuable supplier.

    Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    We are incredibly excited about the solution FCB.ai is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FCB.ai has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.

    Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    I would definitely recommend FCB.ai to any company who wants to go the bot route for improving customer service and engaging with customers in a highly innovative and leading-edge manner. Their work ethic, problem solving skills and innovative solutions to business problems are world class and they are a pleasure to do business with.

    Gerrie Esterhuizen, MANAGING DIRECTOR, TADFIN

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.

    Jacques Lubbe, CEO, SWORDFISH

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.

    Felix Kamenga, CHIEF OFFICER OF DIGITAL FINANCIAL SERVICES, MTN SA

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    This unique donations solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.

    Helen Fraser, OPERATIONS DIRECTOR, NCCF

Scale messaging interactions with Conversational AI.

This new world wave of chat commerce gives your customers what they want 24/7, providing instant access to your business. It can handle multiple customer interactions at once, speeding up your customer service rate. Full end-to-end claims capability for a seamless customer experience.

Chat to customers in their preferred language.

Personalise conversations and connect with customers in the language they prefer with a multi-language conversational AI solution.

Success stories.

SHARING THE SUCCESS STORIES OF OUR CLIENTS