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Customer Services
and retention

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Explore Our Solutions
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Transformative AI Solutions for Every Conversation

Revitalise and optimise customer interactions across acquisition, onboarding, service, retention, and debt recovery stages. FCB.ai addresses key industry challenges to make engagements efficient and effortless.

Customer Acquisition & Digital Onboarding

Qualified hot leads & streamlined digital onboarding (with eKYC) for seamless a prospect conversion

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Enhanced Customer Service & Retention

Engagements meticulously designed to elevate customer retention rates and significantly enhance brand loyalty.

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Automated, Efficient Debt Recovery

Automated and secure debt collection methods that significantly bolster recovery rates and reduce

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Our Clients' Customers love

This unique solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.
Helen Fraser
Helen FraserOPERATIONS DIRECTOR, NCCF
We are incredibly excited about the solution FCB.ai is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FCB.ai has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.
Christiaan Steyn
Christiaan SteynHEAD: BUSINESS INSURANCE, MIWAY
I would definitely recommend FCB.ai to any company who wants to go the bot route for improving customer service and engaging with customers in a highly innovative and leading-edge manner. Their work ethic, problem solving skills and innovative solutions to business problems are world class and they are a pleasure to do business with.
Gerrie Esterhuizen
Gerrie EsterhuizenMANAGING DIRECTOR, TADFIN
Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.
Jacques Lubbe
Jacques LubbeCEO, SWORDFISH
Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.
Felix Kamenga
Felix KamengaCHIEF OFFICER OF DIGITAL FINANCIAL SERVICES, MTN SA
This unique solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.
Helen Fraser
Helen FraserOPERATIONS DIRECTOR, NCCF
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