Conversational AI, also known as chatbots or virtual assistants, is revolutionising the way businesses interact with their customers. These intelligent bots use natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries, providing personalised and …

Debt collection has long been a challenging and time-consuming aspect of the financial world. Traditional methods, such as phone calls, letters, and personal visits, often struggle to efficiently recover debts from defaulting borrowers. Enter SmartCollect: a fully automated conversational AI …

In today’s highly competitive market, customer retention is crucial for businesses that want to stay relevant and profitable. It’s much more cost-effective to retain existing customers than to acquire new ones To achieve this, businesses need to invest in customer …

Businesses worldwide are on the brink of a remarkable transformation, spurred by the WhatsApp Business Solution – a remarkable tool set to change the face of customer communication and FCB.ai has experienced this first hand. Here are some of the …

As leaders, we are more than just business managers; we are custodians of human potential. In this role, the rise of conversational AI shines as a beacon of opportunity. It’s not just about automating tasks – it’s an ally in …

Debt collection is currently presenting a considerable challenge in South Africa, driven by a combination of factors such as high levels of indebtedness, credit exclusion, and the sheer volume of manual work required in the debt collection process. There is …

Debt collection practices have evolved tremendously in the last few decades with the advent of digitalisation and technological aids. This debt collection software helps collection agencies and individual creditors manage debt recovery with better efficiency. Any business with a credit …

The cost of acquiring new customers is significantly higher than the cost of retaining existing customers. This is why it is imperative that customer retention strategies are prioritised within your business. What exactly is customer retention? Customer retention refers to …

Ever waded through the FAQ’s on a website to avoid wasting time on the phone or waiting days for a response? If every site had a conversational AI solution that answered instantly and offered automated customer self-service options, life would …