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Blog articles

7 June 2023

How Conversational AI Enhances Customer Retention Strategies

Conversational AI, also known as chatbots or virtual assistants, is revolutionising the way businesses interact with their customers. These intelligent bots use natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries, providing personalised and …

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Blog articles

1 June 2023

SmartCollect vs Traditional Debt Collection Methods: A Comparative Analysis

Debt collection has long been a challenging and time-consuming aspect of the financial world. Traditional methods, such as phone calls, letters, and personal visits, often struggle to efficiently recover debts from defaulting borrowers. Enter SmartCollect: a fully automated conversational AI …

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Blog articles

31 May 2023

The Power of Personalisation: How Conversational AI Enhances Customer Retention Strategies

In today’s highly competitive market, customer retention is crucial for businesses that want to stay relevant and profitable. It’s much more cost-effective to retain existing customers than to acquire new ones To achieve this, businesses need to invest in customer …

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Blog articles

23 May 2023

Transforming Client Engagement with the WhatsApp Business Solution

Businesses worldwide are on the brink of a remarkable transformation, spurred by the WhatsApp Business Solution – a remarkable tool set to change the face of customer communication and FCB.ai has experienced this first hand. Here are some of the …

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Blog articles

18 May 2023

Empowering Human Potential: How Conversational AI Eases Workplace and Consumer Stress

As leaders, we are more than just business managers; we are custodians of human potential. In this role, the rise of conversational AI shines as a beacon of opportunity. It’s not just about automating tasks – it’s an ally in …

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Blog articles

26 April 2023

Revolutionising Debt Collection: How AI is transforming the South African industry

Debt collection is currently presenting a considerable challenge in South Africa, driven by a combination of factors such as high levels of indebtedness, credit exclusion, and the sheer volume of manual work required in the debt collection process. There is …

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Blog articles

29 November 2022

Using conversational AI to manage and improve debt collection techniques

Debt collection practices have evolved tremendously in the last few decades with the advent of digitalisation and technological aids. This debt collection software helps collection agencies and individual creditors manage debt recovery with better efficiency. Any business with a credit …

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Blog articles

23 November 2022

How Conversational AI can increase customer retention in your business

The cost of acquiring new customers is significantly higher than the cost of retaining existing customers. This is why it is imperative that customer retention strategies are prioritised within your business. What exactly is customer retention? Customer retention refers to …

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Success stories

15 November 2022

TFG boosts collections with conversational AI solution

TFG (The Foschini Group) offers a comprehensive portfolio of 18 retail brands that include clothing, footwear, jewelry, sportswear, mobile phones, technology products and home stores.
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Blog articles

14 November 2022

Our dynamic FAQ and customer self-service solution brings a new level of automation to customers 

Ever waded through the FAQ’s on a website to avoid wasting time on the phone or waiting days for a response? If every site had a conversational AI solution that answered instantly and offered automated customer self-service options, life would …

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