MiWay delights customers with conversational AI for car insurance

Client

MiWay

Date

2020

Solution

Lead generation conversational AI solution

Integrations

eKYC, 
CRM, 
Administrative System, 
Cloud Hosting, 
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0

Visitors

0

Worth of quotes generated (Rand)

0

Average customer experience rating (out of 5)

Client overview.

MiWay is a non-life insurer and financial services provider, offering its customers a range of non-life insurance products as well as liability cover. Click here to learn more about MiWay.

The challenge
In line with MiWay's fanatical dedication to delivering awesome customer experiences, it wanted to offer customers a conversational, 24/7 quote solution for car insurance.
How we helped
FCB.ai launched one of its first conversational AI solutions for MiWay in 2017. Accessible from the MiWay website, the solution enables people interested in car insurance to quickly and easily get an accurate quote in under five minutes, 24/7. The conversational experience is fun, quirky and lighthearted, while still maintaining the professionalism that is always guaranteed by MiWay. Once users receive their quote, they request a callback, upon which their details and quote are sent to the call center, enabling a smooth transition between the conversational and live agent.
The outcome
MiWay gained valuable leads which helped them increase their revenue and growth. In two years, the solution has seen over 60 000 visitors, generated over R8 000 000 worth in quotes and received a 4.5/5 average customer experience rating. Our relationship with MiWay is going from strength to strength. The project has now evolved into a fully integrated end-to-end sales solution.

MiWay is pleased to work with FCB.ai to improve the customer onboarding experience. FCB.ai is a strategic and valuable supplier.

Christiaan Steyn (Head: Business Insurance)

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