
MTN MoMo supercharges account sign-ups with conversational AI
Client
MTNDate
2020Solution
Customer acquisitionIntegrations
Engagement rate (%)
Completion rate (%)
Average customer experience rating (out of 5)
Client overview.
MTN's groundbreaking Mobile Money (MoMo) service lets you store, send, and receive money using your phone. You don't need a bank account or fancy smartphone to use it.

Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.
Felix Kamenga, Chief Officer of Digital Financial Services at MTN South Africa
Success stories.
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