Swordfish simplifies collections and payments with automation

Client

Swordfish

Date

2021

Solution

Collections and payments

Integrations

CRM,

Administrative System,

Payment,

Cloud Hosting,

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Million rand debt collected (in 4 months)

Engagement rate (%)

Conversion rate (%)

Client overview.

Swordfish offers the collection and recoveries industry the opportunity to attain superior levels of efficiency and profitability at low costs. It simplifies debt collection and payments through smart automation.

The challenge

Debt management is not only a sensitive topic for users but can also be complex and confusing. The Swordfish team wanted to introduce a friendly and easy-to-use automation solution to aid users in setting up a payment plan and to pay debt. It was also important to ensure the solution was available 24/7 and accessible on multiple channels.

How we helped

FCB.ai launched an end-to-end debt collection and payment solution that enables customers to set up a suitable payment plan and to pay debt, which is facilitated through a secure payment gateway. Users are now able to manage debt 24/7 in a more private and effortless way by chatting to Archi, Swordfish's friendly and helpful solution.

The outcome

The collection and payment solution has seen FCB.ai create excellent results for Swordfish. In 4 months, the solution helped Swordfish achieve over R1.9 Million in debt collections and cost savings. To date, the solution continues to deliver a strong 55% completion rate, and a 26% conversion rate. Valuable optimisation and enhancements are ongoing to continue the upward trend of results.

Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.

Jacques Lubbe, CEO at SWORDFISH

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