
TFG boosts collections with conversational AI solution
Client
TFG (The Foschini Group)Date
2022Solution
CollectionsIntegrations
eKYC,
CRM,
Payment,
Cloud Hosting,
0
Completion rate (%)
0
'PTP' (Promise To Pay) or 'Pay Today' (%)
0
Average customer experience rating (out of 5)
Client overview.
TFG (The Foschini Group) offers a comprehensive portfolio of 18 retail brands that include clothing, footwear, jewelry, sportswear, mobile phones, technology products and home stores.
The challenge
The team at TFG wanted to introduce an easy-to-use automation solution which would allow TFG money account customers to provide personal details as well as enabling an end-to-end PTP (Promise to Pay) process on a web conversational AI platform.
How we helped
FCB.ai created a user-friendly solution that allows users to engage and provide feedback minus human interference. The user is guided through 4 possible journeys that enable them to set up a suitable payment plan or to pay their debt.
The outcome
Since launch, this collections solution has achieved an 81% completion rate, a 79% 'PTP' (Promise To Pay) or 'Pay Today' rate, and a 4,5/5 customer experience rating.

We are proud to have TFG as a client and to have contributed in helping them to boost collections and see positive results through our conversational AI solution
JAYCE ZIDEL, GM SOUTH & EAST AFRICA AT FCB.ai
Success stories.
SHARING THE SUCCESS STORIES OF OUR CLIENTS