Use proactive messaging to re-engage customers.

Use SMS platforms to send customers a quick link to a conversational agent. Conversational AI empowers customers to manage and pay their accounts in their own time and space.

Be there for your customers.

Direct customers to the right solutions to suit their needs, and when needed, ensure a seamless handover to a live agent.

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    MiWay is pleased to work with FCB.ai to improve the customer onboarding experience. FCB.ai is a strategic and valuable supplier.

    Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    We are incredibly excited about the solution FCB.ai is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FCB.ai has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.

    Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    I would definitely recommend FCB.ai to any company who wants to go the bot route for improving customer service and engaging with customers in a highly innovative and leading-edge manner. Their work ethic, problem solving skills and innovative solutions to business problems are world class and they are a pleasure to do business with.

    Gerrie Esterhuizen, MANAGING DIRECTOR, TADFIN

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.

    Jacques Lubbe, CEO, SWORDFISH

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.

    Felix Kamenga, CHIEF OFFICER OF DIGITAL FINANCIAL SERVICES, MTN SA

  • What our clients say.

    OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US

    This unique solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.

    Helen Fraser, OPERATIONS DIRECTOR, NCCF

Chat to customers in their preferred language.

Personalise conversations and connect with customers when they need it most in the language they prefer. Conversational AI offers a multi-language capability for improved connection with customers.

Speed up the collection process.

People need privacy to review their finances and pay their accounts. Give customers what they want by offering an instant access, private solution, that’s available 24/7.

Success stories.

SHARING THE SUCCESS STORIES OF OUR CLIENTS