Re-engage with lapsed policies.
Bring them back onto your books in a cost efficient manner
Provide options to resolve account issues.
Resolve queries using personalisation
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What our clients say.
OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US
MiWay is pleased to work with FCB.ai to improve the customer onboarding experience. FCB.ai is a strategic and valuable supplier.
Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY
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What our clients say.
OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US
We are incredibly excited about the solution FCB.ai is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FCB.ai has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.
Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)
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What our clients say.
OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US
I would definitely recommend FCB.ai to any company who wants to go the bot route for improving customer service and engaging with customers in a highly innovative and leading-edge manner. Their work ethic, problem solving skills and innovative solutions to business problems are world class and they are a pleasure to do business with.
Gerrie Esterhuizen, MANAGING DIRECTOR, TADFIN
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What our clients say.
OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US
Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.
Jacques Lubbe, CEO, SWORDFISH
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What our clients say.
OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US
Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.
Felix Kamenga, CHIEF OFFICER OF DIGITAL FINANCIAL SERVICES, MTN SA
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What our clients say.
OUR CLIENTS & OUR CLIENT’S CUSTOMERS LOVE US
This unique solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.
Helen Fraser, OPERATIONS DIRECTOR, NCCF
A simple solution to make payment arrangements before customers lapse or cancel.
Once retained, the customer is likely to remain on your books for a further 12 – 24 months
Omni-channel communication available 24/7.
Via Chat, WhatsApp, Messenger, SMS, voice, mail
Success stories.
SHARING THE SUCCESS STORIES OF OUR CLIENTS
