South Africa’s leading payment solution provider, Pay@, has announced its partnership with FCB.ai, a global technology company specialising in conversational Artificial Intelligence (AI) solutions. Together, they are developing a first-of-its-kind payment solution for the South African market that will launch in the last quarter of 2021, with plans to expand it to other territories in the future.First
Written by: Cindy Matungulu
Date: 29 November 2022
Using conversational AI to manage and improve debt collection techniques
Debt collection practices have evolved tremendously in the last few decades with the advent of digitalisation and technological aids. This debt collection software helps collection agencies and individual creditors manage debt recovery with better efficiency. Any business with a credit ...
Written by: FCB.ai
Date: 23 November 2022
How Conversational AI can increase customer retention in your business
The cost of acquiring new customers is significantly higher than the cost of retaining existing customers. This is why it is imperative that customer retention strategies are prioritised within your business. What exactly is customer retention? Customer retention refers to ...