Exploring Debt Collection methods – AI Collection bot vs Traditional Approaches Debt collection has long been a challenging and time-consuming aspect of the financial world. Traditional methods, such as phone calls, letters, and personal visits, often struggle to efficiently recover ...
The Imperative of a Robust Customer Retention Solution with Conversational AI Personalisation In the contemporary fiercely competitive market, securing a robust customer retention solution is paramount for businesses aiming to maintain relevance and ensure sustained profitability. It’...
Unveiling the Remarkable Impact of the WhatsApp Business Solution in customer communication Businesses worldwide are on the brink of a remarkable transformation, spurred by the WhatsApp Business Solution – a remarkable tool set to change the face of customer communication and FCB.ai ...
As leaders, we are more than just business managers; we are custodians of human potential. In this role, the rise of conversational AI shines as a beacon of opportunity. It’s not just about automating tasks – it’s an ally in nurturing mental health. Conversational AI: Res...
The need for Advanced Debt Collection Software in South Africa Debt collection is currently presenting a considerable challenge in South Africa, driven by a combination of factors such as high levels of indebtedness, credit exclusion, and the sheer volume of manual work required in the deb...
Debt collection practices have evolved tremendously in the last few decades with the advent of digitalisation and technological aids. This debt collection software helps collection agencies and individual creditors manage debt recovery with better efficiency. Any business with a credit and...
The cost of acquiring new customers is significantly higher than the cost of retaining existing customers. This is why it is imperative that customer retention strategies are prioritised within your business. What exactly is customer retention? Customer retention refers to a company’...
Ever waded through the FAQ’s on a website to avoid wasting time on the phone or waiting days for a response? If every site had a conversational AI solution that answered instantly and offered automated customer self-service options, life would be so much easier and more convenient. I...
Welcome ‘onboard’ the eKYC (electronic Know Your Customer) solution offered by FCB.ai. Simply put, Know Your Customer (KYC) is a procedure to recognize and verify a customer’s identity. One of the first impressions that a prospective customer will have with your company i...
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