PERFORMANCE-DRIVEN AI SOLUTIONS

We specialise in automating customer journeys using conversational AI solutions to drive revenue, reduce costs and improve efficiency.

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Conversational AI can help your business.

Call centers are becoming increasingly inefficient, saturated and expensive, often not delivering the intended results of conversion and customer satisfaction. Conversational AI can help your business:

1. Improve customer acquisition

2. Enhance customer experience and retention

3. Reduce operational costs

4. Maximise ROI and business growth

Solutions for the financial services industry.

HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH

Uncontactable leads

Onboarding with eKYC

Dynamic FAQ

Retentions

Collections

Solutions for the financial services industry.

HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH

Uncontactable leads

Turn uncontactable leads into premium paying policyholders

Lower customer acquisition cost

Increase profitability

Drive revenue

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Onboarding with eKYC

Full onboarding end-to-end quote to sale solution optimised to onboard your customers in an efficient and secure manner

A faster more secure way to onboard customers

Reduced abandonment

Prevent losses before they happen

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Dynamic FAQ

Servicing your customers through a dynamic knowledge base

Accessible on multiple channels

24/7 support

Multi-language capability

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Retentions

Decrease customer churn and increase retention

Re-engage with lapsed policies

Provide options to resolve account issues

Omni-channel communication available 24/7

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Collections

End-to-end payment process to speed up debt collection

Secure and private engagement

Enables customers to set up a suitable payment plan

Payment facilitated through a secure payment gateway integration

 

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Our ecosystem.

OUR ECOSYSTEM EXTENDS THE VALUE OF OUR SOLUTIONS

  • All-in-one solution for financial services

    We build powerful all-in-one conversational AI solutions by partnering with the right technology partners. Simply select the integrations to suit your business and we will do the rest, including implementation, integration, and ongoing management and support.

    VIEW ECOSYSTEM
  • Join the FCB.ai partner network

    Join our growing ecosystem of reseller and marketplace partners. We partner with resellers and technology providers to help financial service providers deliver superior customer engagement.

    Become a partner

Choose your channel.

ENABLE CUSTOMERS TO SELF-SERVE ON THEIR PREFERRED CHANNELS

Website & mobile app

Maximise the potential of your website and mobile app by adding conversational AI. Enable your customers to register, ask questions, request customer service, get immediate quotes, transact and more 24/7, all from your website or app.

Social media

Chat to your customers on their preferred social media channels and turn fans and followers into customers. We can integrate with a variety of different social media apps including Twitter, Facebook, Instagram, WeChat, and more.

WhatsApp

Tap into one of the most used communication channels by sending notifications, customer service messages and essential information to customers on WhatsApp. Enrich your messages with images, audio, video, and PDF documents for a more engaging customer experience.

Marketing

Enhance tracking and results of targeted marketing campaigns. Send personalised emails and SMSs to initiate customer conversations. Place unique QR codes and URLS on above-the-line channels such as billboards, banners, flyers and merchandise for seamless customer engagement and improved overall tracking of ROI per campaign.

IVR deflection

Add chat capabilities to your Interactive Voice Response (IVR) system to deflect high-volume calls from your call centre to chat. An intelligent IVR enables effortless experiences for both customers and agents, while helping your business deliver significant cost savings to your bottom line.

Success stories.

SHARING THE SUCCESS STORIES OF OUR CLIENTS

Some of our clients.

CURRENTLY SERVING SOME OF THE LARGEST FINANCIAL SERVICES PROVIDERS

Why you’ll love us.

WE’RE MORE THAN A CHATBOT

Customer-centric approach

Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.

Result-driven solutions

We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.

Custom-built technology

Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.

Deep expertise

A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.

Human touch

Our expert team will help guide you through the process every step of the way.

Why you’ll love us.

WE’RE MORE THAN A CHATBOT

Customer-centric approach

Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.

Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.

Result-driven solutions

We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.

We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.

Custom-built technology

Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.

Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.

Deep expertise

A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.

A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.

Human touch

Our expert team will help guide you through the process every step of the way.

Our expert team will help guide you through the process every step of the way.

Our story.

JOIN THE JOURNEY

Vision

Enhance people’s lives through performance-driven AI solutions.

Mission

Revolutionise the user experience.

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    MiWay is pleased to work with FCB.ai to improve the customer onboarding experience. FCB.ai is a strategic and valuable supplier.

    Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    We are incredibly excited about the solution FCB.ai is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FCB.ai has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.

    Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    I would definitely recommend FCB.ai to any company who wants to go the bot route for improving customer service and engaging with customers in a highly innovative and leading-edge manner. Their work ethic, problem solving skills and innovative solutions to business problems are world class and they are a pleasure to do business with.

    Gerrie Esterhuizen, MANAGING DIRECTOR, TADFIN

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.

    Jacques Lubbe, CEO, SWORDFISH

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.

    Felix Kamenga, CHIEF OFFICER OF DIGITAL FINANCIAL SERVICES, MTN SA

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    This unique solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.

    Helen Fraser, OPERATIONS DIRECTOR, NCCF

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