🏆 Winner – African Insurance Awards 2026

    Trusted by leading enterprises

    We automate customer journeys.We take responsibility for performance.

    From design to operations, we deliver end-to-end customer journeys that are measured, optimised and operated over time.

    1M+Monthly users
    50+Enterprise clients
    10Countries

    Trusted by Leading Organizations

    Sanlam
    Allianz
    Xplorassur
    FrenchBee
    Air Caraïbes
    Marsh
    Ageas
    The Foschini Group
    Why automation initiatives

    Why automation initiatives fail to deliver accountable performance

    Our clients operate in complex environments where customer journeys must perform reliably at scale. Yet continuity breaks, exceptions pile up, and business impact remains difficult to measure.

    01

    Agents navigating 5 to 8 systems per interaction

    Customer data is fragmented across tools, forcing manual switching and duplicate work. Handling times increase, errors multiply, and operational costs rise.

    02

    AI pilots that never move beyond proof of concept

    Months of experimentation without full deployment, measurable ROI or operational ownership. Innovation stays in pilot mode while performance stagnates.

    03

    Vendors deliver tools, not results

    Technology is implemented, but no one is accountable for optimisation or business outcomes. Teams are left managing platforms instead of driving performance.

    How we drive

    How we drive measurable performance

    We design, deploy and operate AI agents across critical customer journeys, with full accountability for business outcomes.

    04

    Single operational control

    We connect your systems, data and workflows into one orchestrated AI layer, removing silos and manual handoffs.

    05

    Production in weeks, not months

    We deploy AI agents directly into live operations with pre-built workflows and enterprise-grade integration.

    06

    Performance accountability

    We monitor, optimise and operate your AI journeys continuously, with clear KPIs tied to revenue, cost and recovery rates.

    How we operate

    How we operate AI for performance

    We take full operational responsibility for your AI-powered customer journeys, from deployment to continuous optimisation.

    01
    Inputs

    Inputs

    WhatsApp

    02
    Sector

    Industry playbooks

    Insurance

    03
    Orchestration

    AI orchestration layer

    Multi-Agent Routing

    04
    Integrations

    Enterprise integrations

    CRM

    05
    Outcomes

    Outcomes

    60% Cost Reduction

    Industries we

    Industries we serve

    We operate high-impact customer journeys across insurance, travel and consumer finance, with full accountability for business outcomes.

    Insurance

    Insurance

    Automate claims, onboarding and policy servicing journeys with measurable impact on cost, conversion and customer satisfaction.

    • 60% faster claims processing
    • 40% higher policy conversion
    • 99.7% CSAT
    Learn more
    Travel

    Travel

    Automate booking, support and loyalty journeys to increase conversion, engagement and operational efficiency.

    • 62% booking conversion
    • 22% engagement increase
    • 50% operational cost reduction
    Learn more
    Consumer finance

    Consumer finance

    Automate credit onboarding, instalment management, payments and collections with full compliance and performance tracking.

    • 70% faster onboarding
    • 90% automation rate
    • 45% cost reduction
    Learn more
    Client

    Client results

    Our clients achieve measurable results by entrusting FCB with the operation and continuous optimisation of their customer journeys.

    “

    FCB.ai played a crucial role in helping us successfully deploy and improve our AI-powered chatbot. Their guidance and deep expertise, especially in AI, allowed us to quickly meet our customer demands and enhance the experience we offer to our users. I greatly appreciated the accessibility and diligence of their teams.

    LE
    General Manager
    Leading Regional Insurance Provider
    +52%
    Improvement in average response time
    “

    What has consistently distinguished this partnership is the strength of AI leadership within the FCB.ai team. There is not only a clear strategic vision, but also a disciplined focus on execution. While many organisations speak about AI, FCB.ai has demonstrated the ability to deliver tangible outcomes and sustained impact.

    AF
    COO
    African Insurance Leader
    4+
    Years Partnership duration
    “

    Working with FCB.ai has been a truly valuable experience for our team. Thanks to their expertise and collaborative approach, we successfully developed a new WhatsApp channel dedicated to claims declarations. What started as an innovation project is quickly becoming a key pillar of our digital customer interactions. The simplicity, accessibility, and efficiency of the solution are transforming the way our customers engage with us, and we are excited to continue building on this momentum together.

    RE
    CEO
    Regional Insurance Leader, Indian Ocean
    0M+
    Monthly active users
    Live journeys
    0+
    Enterprise clients operating live journeys
    Enterprise clients
    0
    Countries with active deployments
    Active countries
    0%
    Average KPI lift within six months
    Avg KPI lift

    Resources

    Insights on customer operations and business performance

    Ready to transform your customer operations?

    See FCB in action

    Discover how FCB supports its clients by operating business-critical customer journeys.

    99.7% customer satisfaction
    Live in weeks
    60% cost reduction