PERFORMANCE-DRIVEN AI SOLUTIONS
We specialise in automating customer journeys using conversational AI solutions to drive revenue, reduce costs and improve efficiency.
Follow our journey
Conversational AI can help your business.
Call centers are becoming increasingly inefficient, saturated and expensive, often not delivering the intended results of conversion and customer satisfaction. Conversational AI can help your business:
1. Improve customer acquisition
2. Enhance customer experience and retention
3. Reduce operational costs
4. Maximise ROI and business growth
Solutions for the financial services industry.
HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH
Uncontactable leads
Onboarding with eKYC
Dynamic FAQ
Retentions
Collections
Solutions for the financial services industry.
HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH
Uncontactable leads
Turn uncontactable leads into premium paying policyholders
Lower customer acquisition cost
Increase profitability
Drive revenue
Onboarding with eKYC
Full onboarding end-to-end quote to sale solution optimised to onboard your customers in an efficient and secure manner
A faster more secure way to onboard customers
Reduced abandonment
Prevent losses before they happen
Dynamic FAQ
Servicing your customers through a dynamic knowledge base
Accessible on multiple channels
24/7 support
Multi-language capability
Retentions
Decrease customer churn and increase retention
Re-engage with lapsed policies
Provide options to resolve account issues
Omni-channel communication available 24/7
Collections
End-to-end payment process to speed up debt collection
Secure and private engagement
Enables customers to set up a suitable payment plan
Payment facilitated through a secure payment gateway integration
Our ecosystem.
OUR ECOSYSTEM EXTENDS THE VALUE OF OUR SOLUTIONS
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All-in-one solution for financial services
We build powerful all-in-one conversational AI solutions by partnering with the right technology partners. Simply select the integrations to suit your business and we will do the rest, including implementation, integration, and ongoing management and support.
VIEW ECOSYSTEM
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Join the FCB.ai partner network
Join our growing ecosystem of reseller and marketplace partners. We partner with resellers and technology providers to help financial service providers deliver superior customer engagement.
Become a partner
Choose your channel.
ENABLE CUSTOMERS TO SELF-SERVE ON THEIR PREFERRED CHANNELS
Website & mobile app
Maximise the potential of your website and mobile app by adding conversational AI. Enable your customers to register, ask questions, request customer service, get immediate quotes, transact and more 24/7, all from your website or app.
Social media
Chat to your customers on their preferred social media channels and turn fans and followers into customers. We can integrate with a variety of different social media apps including Twitter, Facebook, Instagram, WeChat, and more.
Tap into one of the most used communication channels by sending notifications, customer service messages and essential information to customers on WhatsApp. Enrich your messages with images, audio, video, and PDF documents for a more engaging customer experience.
Marketing
Enhance tracking and results of targeted marketing campaigns. Send personalised emails and SMSs to initiate customer conversations. Place unique QR codes and URLS on above-the-line channels such as billboards, banners, flyers and merchandise for seamless customer engagement and improved overall tracking of ROI per campaign.
IVR deflection
Add chat capabilities to your Interactive Voice Response (IVR) system to deflect high-volume calls from your call centre to chat. An intelligent IVR enables effortless experiences for both customers and agents, while helping your business deliver significant cost savings to your bottom line.
Success stories.
SHARING THE SUCCESS STORIES OF OUR CLIENTS
Some of our clients.
CURRENTLY SERVING SOME OF THE LARGEST FINANCIAL SERVICES PROVIDERS
Why you’ll love us.
WE’RE MORE THAN A CHATBOT
Customer-centric approach
Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.
Result-driven solutions
We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.
Custom-built technology
Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.
Deep expertise
A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.
Human touch
Our expert team will help guide you through the process every step of the way.
Why you’ll love us.
WE’RE MORE THAN A CHATBOT
Customer-centric approach
Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.
Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.
Result-driven solutions
We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.
We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.
Custom-built technology
Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.
Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.
Deep expertise
A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.
A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.
Human touch
Our expert team will help guide you through the process every step of the way.
Our expert team will help guide you through the process every step of the way.
Our story.
JOIN THE JOURNEY
Vision
Enhance people’s lives through performance-driven AI solutions.
Mission
Revolutionise the user experience.
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
MiWay is pleased to work with FCB.ai to improve the customer onboarding experience. FCB.ai is a strategic and valuable supplier.
Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
We are incredibly excited about the solution FCB.ai is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FCB.ai has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.
Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
I would definitely recommend FCB.ai to any company who wants to go the bot route for improving customer service and engaging with customers in a highly innovative and leading-edge manner. Their work ethic, problem solving skills and innovative solutions to business problems are world class and they are a pleasure to do business with.
Gerrie Esterhuizen, MANAGING DIRECTOR, TADFIN
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
Our decision to partner with FCB.ai has proved to be the correct one and we are very impressed with the quality of the product and the level of support received from the team at FCB.ai.
Jacques Lubbe, CEO, SWORDFISH
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
Siza is our automated MoMo expert, always ready to serve multiple customers all at the same time, 24/7. We chose Siza, which means helpful, as our conversational AI persona to brighten up our customers’ experience, while ensuring we stay aligned with our core objective - helping customers simply manage and keep their money safe.
Felix Kamenga, CHIEF OFFICER OF DIGITAL FINANCIAL SERVICES, MTN SA
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
This unique solution comes at a time of great uncertainty, and shows that through collaboration, we can always find a way to make South Africa a better place for our future leaders.
Helen Fraser, OPERATIONS DIRECTOR, NCCF
Press center.
FCB.AI IN THE NEWS
Sharq Insurance wins award for digital transformation efforts
June 20, 2023Sharq Insurance L.L.C, the general insurance company owned by Doha Bank, has received the “Digital Transformation of The Year Qatar 2023 – Insurance Sector” Award from the Global Business Review...
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Heavy Chef names SA’s Top 5 Most Exciting Startups for 2021
December 6, 2021SMEs are the lifeblood of South Africa's economy and also the most at risk. This sector represents more than 98% of businesses, employs between 50 to 60% of the country's...
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First of it’s kind payment solution soon to be launched
October 13, 2021South Africa’s leading payment solution provider, Pay@, has announced its partnership with FCB.ai, a global technology company specialising in conversational Artificial Intelligence (AI) solutions. Together, they are developing a first-of-its-kind...
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FCB.ai – from the heart of South Africa, now making waves globally
August 13, 2021Antoine Paillusseau, CEO and Co-Founder of FCB.ai describes their company as being a global technology company, specialising in conversational AI solutions. They automate customer experiences for financial services through performance-driven...
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Interview with Antoine Paillusseau: CEO of FCB.ai
June 15, 2021Great things always come out of Africa and FCB.ai is another splendid example of this. Founded by French entrepreneurs Antoine Paillusseau and Romain Diaz, in South Africa, FCB.ai is an...
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FCB.ai Partners with Pancentric’s Go-Insur Platform
May 17, 2021A new partnership between Go-Insur and conversational AI experts FCB.ai promises powerful new distribution and e-trading opportunities for new and established insurance players.
Read articleBlog articles.
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